ASSISTANT / TEAM LEAD JOBS IN THATZ SINGAPORE 2011

Thatz need for Assistant / Team Lead (Deskside Support) to reinforce their team, jobs in singapore 2011

Maximize your potential with International MNCs and Local Enterprises in Singapore. Write to Thatz now!

Assistant / Team Lead (Deskside Support)

(Singapore)

Responsibilities:

• Manage a team of End-user/Deskside/PC Support, Service Desk and Operations personnel to deliver the services within the SLAs on a consistent basis.
• Proactively identify and lead service projects to improve service performance and efficiencies.
• Responsible for the implementation of various technical solutions to satisfy user requirements within the budget and project schedule.
• Monitor the service level performance and address user satisfaction gaps and issues.
• Review the performance and skills set of the team members and provide recommendations to the Customer's Key Contact point on the areas of improvements/training needed.
• Prepare and provide the weekly and Monthly Service Reports to the Senior Management.
• Provide systems administration and technical support.
• Perform performance tuning, capacity planning, hardening and patches.
• Pro-actively monitor, pre-empt, diagnose, troubleshoot and rectify systems and database related problems to ensure maximum uptime.

Requirements:

• "A" Diploma/Degree in Computer Science, Information Technology, Engineering, Science or its equivalent. ITIL Certification is preferred.
• Minimum 2-3 years of relevant working experience in an Enterprise environment, with at least 1 year of experience as a team lead or supervisor (managing a team of about 5 to 10 personnel).
• Good working experience with Active Directory and clustering technology.
• Strong leadership, people management, vendor management, incident and problem management, with excellent customer relationship management skills.
• Able to work independently and adapt to a dynamic working environment quickly (including handling work pressure well).
• Able to motivate and groom the team to deliver and meet the SLAs on a consistent basis.
• Highly energetic, pro-active and possess strong engagement skills.

The successful applicant can look forward to an exciting career path with the right compensation package.

As an advocate for fair employment, we strive to do our best to render objective and merit based considerations for all applications, and we shall communicate with you personally when short-listed. For those who are not short-listed, your profile will be kept for other opportunities where suitable.

Best wishes to your job search!

Feel free to recommend this position to your friend(s) or relative(s) who may meet our needs.

For more information about THATZ and other job listings, please visit: www.thatz.com